Privacy Policy
TopElectro.Pro operates this online platform and provides services including the sale of mobile phones, laptops, tablets, televisions, home appliances, and accessories, along with repair services, extended warranties, in-store consultations, product demonstrations, and installation services. This policy describes how we collect, use, and share your personal information. We are committed to protecting your privacy and handling your data transparently, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies to our processing activities.
Information We Collect
We collect information to provide our services, process orders, and improve your experience on our site. The types of information we collect depend on how you interact with us.
Personal Information: This includes information you provide directly to us, such as when you create an account, place an order, contact customer service, or use our repair services. This may include your name, postal address, email address, phone number, payment information, and details related to the products or services you purchase or seek assistance with.
Transaction Information: Details about your purchases, orders, returns, repairs, and payments.
Usage Data: Information about how you access and use our site and services, such as your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs.
Location Information: We may infer your general location based on your IP address, but we do not collect precise geolocation without your consent.
Information from Other Sources: We may receive information about you from third parties, such as payment processors, delivery services, or partners providing services on our behalf.
How We Use Your Information
We use the information we collect for various purposes:
To provide and manage our services: Processing orders, managing accounts, providing customer support, and fulfilling requests for repairs, installations, or consultations.
To process payments: Handling transactions and preventing fraudulent activity.
To communicate with you: Sending order confirmations, updates, service notifications, and responding to your inquiries.
For marketing and promotions: With your consent where required, sending you information about products, services, offers, and promotions that may interest you. You can opt out of marketing communications at any time.
To improve our services: Analyzing usage data to understand how our site is used and to enhance user experience, product offerings, and service quality.
To ensure security and prevent fraud: Detecting and preventing potentially prohibited or illegal activities and ensuring the security of our platform and services.
To comply with legal obligations: Meeting legal, regulatory, or tax requirements.
Sharing Your Information
We may share your information with third parties in limited circumstances:
Service Providers: We share information with trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, delivery, data analysis, marketing assistance, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes for which they were engaged.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties when we have your explicit consent.
Your Data Protection Rights
Depending on your location and applicable law, you may have certain rights regarding your personal data:
Right of Access: Request access to the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): Request deletion of your personal data in certain circumstances.
Right to Restriction of Processing: Request that we restrict the processing of your personal data in certain situations.
Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
Right to Object: Object to the processing of your personal data for direct marketing purposes or based on our legitimate interests.
Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable law.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to collect and use information about your usage patterns. This helps us understand how you use our site and improve your experience. You can manage your cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children without appropriate parental consent. If you believe we have collected personal information from a child without consent, please contact us.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this site, and we will indicate the date of the last revision. We encourage you to review this policy periodically.
Contact Information
If you have questions or concerns about this privacy policy or our data practices, you can contact us at our physical address:
TopElectro.Pro
Shop No. 7,
Linking Road, Bandra West,
Mumbai, Maharashtra,
400050
India